GENERAL FAQ

WHAT PLATFORMS IS PUZZLE QUEST 3 AVAILABLE FOR?

Puzzle Quest 3 is available to play for free on mobile, Steam (PC), Xbox Series X/S, PlayStation 4, and PlayStation 5. 

WHAT LANGUAGES DOES PUZZLE QUEST 3 SUPPORT?
Puzzle Quest 3 supports the following languages: English, French, Italian, German, Spanish, Brazilian Portuguese, Korean, Russian, Japanese, and Traditional Chinese. (Simplified Chinese is only available on Steam PC at this time).

IS THERE A PUBLICLY SHARED ROADMAP?

We are constantly adding new content to Puzzle Quest 3 and regularly release a working-progress Roadmap to our Community. For the latest Roadmap and news please visit PuzzleQuest3.com

HOW DO I REPORT BUGS/PROVIDE FEEDBACK?
We love getting feedback! Players can report any bugs or feedback related to playing on mobile devices, here.

PUZZLE QUEST 3 FAQ

WHAT IS PUZZLE QUEST?

Puzzle Quest is a globally renowned franchise that invented the Puzzle-RPG genre by combining a hybrid of match-3 with deep RPG gameplay. With multiple sequels and spin-offs released over the past decade, Puzzle Quest has been played by millions of fans around the world. The original development team, Infinity Plus 2, and 505 Games are excited to finally introduce the next nstallment to the mainline series!

HOW IS PUZZLE QUEST 3 DIFFERENT FROM ITS PREDECESSORS?

It’s been just over a decade since the release of Puzzle Quest 2, and the gaming landscape has changed significantly during this time. As such, we are creating a new Puzzle Quest game that can be enjoyed by new audiences and old fans alike. Puzzle Quest 3 will see players embark on a new journey that never ends as we provide a live service game with an evolving story and new exciting features.

WHY THE SWITCH TO LIVE SERVICE FREE-TO-PLAY GAME?

The live service model will allow Puzzle Quest 3 to continually be updated with new features, game modes, and content.

WILL PUZZLE QUEST 3 HAVE CROSS-PLAY AND CROSS-PROGRESSION BETWEEN PLATFORMS?

Cross-play and cross progression will be available between mobile, PC, and Xbox platforms. To link your account, please see below in the technical FAQ.

TECHNICAL FAQ

WHAT IS THE MINIMUM DEVICE COMPATIBILITY FOR PUZZLE QUEST 3 ON PC AND MOBILE DEVICES?

We recommend the below minimum specs for any Android device:

Android Version: 6.0 (Marshmallow) and above
RAM: At least 2GB or more
Support for OpenGL ES3.0

Storage: Minimum 2GB

We recommend the below minimum specs for iOS devices:

Phone Device: iPhone 6s or later
Tablet Device: iPad Mini 4/iPad Air 2 or later
OS Version: iOS 13 or later
Device: iPhone 6s or later
Storage: Minimum 2GB

We recommend the below minimum specs for any PC (via Steam): 

OS: Windows 7 or Higher
Memory: 4GB RAM
Processor: Intel Core i3 or higher
Graphics: Intel HD 5000 or higher
DirectX: Version 11
Storage: Minimum 3GB

DO I NEED AN INTERNET CONNECTION TO PLAY?

Yes. A connection is required to download and play Puzzle Quest 3. This can be done via an internet connection or via cellular data.

HOW DO I RESET MY ACCOUNT?
If you would like to reset your account, please reach out to the support page and place a ticket via our Support website.

HOW LONG DOES SUPPORT RESPONSE TAKE?
Support response can vary depending on volume. If you need to submit a bug report, you can also do this via our Community Forums.

HAVE A QUESTION THAT IS NOT ANSWERED ON THIS F.A.Q?

Feel free to reach out in our Community Forums or via Support.

ACCOUNT FAQ

WHAT PERMISSIONS ARE REQUIRED TO LAUNCH AND USE THE APP?

No special permissions (e.g., location, access to microphone/camera, etc.) need to be granted in order to play.

I NEED HELP ACCESSESSING MY ACCOUNT

Please submit a ticket via our Support so we can help you with any account retrieval.

I HAVE AN BILLING ISSUE (PURCHASE/REDEMPTION/REFUND)

Please submit a ticket via our Support so we can help you with any account or billing issues.