FAQ

FAQ

GENERAL FAQ

WHEN IS PUZZLE QUEST 3 COMING TO MOBILE?

Puzzle Quest 3 is currently available in Early Access on the Google Play Store for Android mobile devices in select countries. Additional iOS support will follow later this year.

WHAT IS GOOGLE PLAY EARLY ACCESS?

“Early Access” means Puzzle Quest 3 is in open beta and currently still in development. Players get early access to the game and are encouraged to provide us direct feedback so we can continue to improve the overall game experience. Feedback can be shared directly through the Google Play Store.

HOW DO I PARTICIPATE IN GOOGLE PLAY EARLY ACCESS?

Download and play Puzzle Quest 3 through the Google Play Store. It can also be found under the section “Be the first to play” as an Early Access title.

WHAT OTHER PLATFORMS WILL PUZZLE QUEST 3 BE RELEASED ON?

Puzzle Quest 3 will be available on mobile and PC this year, with more platforms to be announced soon! Stay tuned for updates by signing up to our newsletter.

WHAT FEATURES WILL BE AVAILABLE FOR GOOGLE PLAY EARLY ACCESS?

The Early Access version of Puzzle Quest 3 features a full game experience that is a work in progress. The game includes a new puzzle battle system, RPG gameplay and live service features, with more content updates planned over time. You can expect new features to be announced over the course of the open beta and as we continue to prepare the game for the official launch.

WHAT REGION IS PUZZLE QUEST 3 CURRENTLY AVAILABLE IN GOOGLE PLAY EARLY ACCESS?

Early Access on Android will slowly be rolling out in multiple territories. Be sure to check the store and see if it’s available in your region.  Over time, we will continue to add more regions as Early Access progresses. Please be sure to follow us on Twitter and Facebook to find out when the game is live in your area.

WILL GOOGLE PLAY EARLY ACCESS BE OPEN TO EVERYONE WHO WANTS TO PARTICIPATE?

If Puzzle Quest 3 is live in your region during Early Access, you can start playing today if you have a compatible Android device – see our Technical Q & A section for more details. The Google Play Store allows anyone to download Early Access games to their compatible mobile device, including Puzzle Quest 3.

WHAT LANGUAGES DOES PUZZLE QUEST 3 SUPPORT?

Puzzle Quest 3 supports the following languages: English, French, Italian, German, Spanish, Brazilian Portuguese. More languages to come in the future.

ANYTHING ELSE WE SHOULD EXPECT WHEN PLAYING DURING THE GOOGLE PLAY EARLY ACCESS?

Players should expect the game to function as normal, though while the game is in Early Access, there will be optimization updates made over time which can include potential changes to the gameplay or menus, balancing and other improvements may occur. All feedback and bug reports are appreciated. See below for more details on how to share your valuable feedback!

HOW DO I REPORT BUGS/PROVIDE FEEDBACK?

Players can report any bugs or feedback related to playing on mobile devices, here.

PUZZLE QUEST 3 FAQ

WHAT IS PUZZLE QUEST?

Puzzle Quest is a globally renowned franchise that invented the Puzzle-RPG genre by combining a hybrid of match-3 with deep RPG gameplay. With multiple sequels and spin-offs released over the past decade, Puzzle Quest has been played by millions of fans around the world. The original development team, Infinity Plus 2, and 505 Games are excited to finally introduce a newly reinvigorated installment to the mainline series in 2021!

WHEN DID THE LAST PUZZLE QUEST COME OUT?

The original Puzzle Quest was released in 2007 and introduced the world to the puzzle-RPG genre and was an instant critical and commercial success. It’s sequel, Puzzle Quest 2, arrived in 2010 and was equally well received by fans and critics alike. Now, over a decade later, Puzzle Quest 3 is here and takes the beloved franchise to new heights with an evolved puzzle battle system, fully realized 3D graphics, a lengthy single-player story, and a wide variety of multiplayer options.

HOW IS PUZZLE QUEST 3 DIFFERENT?

It’s been just over a decade since the release of Puzzle Quest 2, and the gaming landscape has changed significantly during this time. As such, we are creating a new Puzzle Quest game that can be enjoyed by new audiences and old fans alike. Puzzle Quest 3 will see players embark on a new journey that never ends as we provide a live service game with an evolving story and new exciting features.

HOW WILL PUZZLE QUEST 3 CHANGE AS A LIVE SERVICE FREE-TO-PLAY GAME?

Puzzle Quest 3 will be regularly updated with new features, game modes, and content. Players will be able to fight epic battles alongside their friends in a game that will evolve with ongoing goals, stories, and quests to be conquered!

WHEN WILL PUZZLE QUEST 3 OFFICIALLY LAUNCH?

Puzzle Quest 3 will officially launch on mobile and PC later in 2021. Sign-up for updates at PuzzleQuest3.com, or follow us on Twitter and Facebook to stay tuned for all of our announcements.

TECHNICAL FAQ

WHAT ARE THE RECOMMEND* SPECS?

During the Google Play Early Access, we recommend the below minimum specs for any Android device:
Android Version: 6.0 (Marshmallow) and above
RAM: At least 2GB or more
Support for OpenGL ES3.0

WHAT ARE THE SUPPORTED DEVICES?

Puzzle Quest 3 currently supports a wide array of Android devices at this stage of Early Access; so many in fact that we are unable to provide the full list given how vast it is. We recommend checking your system’s settings and information to review if your specifications match our minimum specs above.

WILL UPDATES TO PUZZLE QUEST 3 REQUIRE A FULL GAME APP RE-DOWNLOAD?

No, at this time we do not anticipate updates requiring full redownloads of the game.

DO I NEED TO BE CONNECTED TO THE INTERNET TO PLAY ON MOBILE?

Yes. An internet connection is required to download and play Puzzle Quest 3. This can be done using cellular or Wi-Fi.

HOW DO I RESET MY ACCOUNT?

At this time, there is no way to reset an account. If you would like to reset your account, please reach out to the support page and place a ticket with our Customer Support team.

WILL GAMEPLAY DATA BE RESET AFTER WHEN THE GAME IS FULLY LAUNCHED?

All progress during Early Access will carry over to official release.

I HAVE A QUESTION THAT IS NOT ANSWERED ON THIS F.A.Q

Please Submit a support ticket with your specific issue via our Support website.

ACCOUNT FAQ

WHAT PERMISSIONS ARE REQUIRED TO LAUNCH AND USE THE APP?

Nospecial permissions (e.g., location, access to microphone/camera, etc.) need to be granted in order to play.

I HAVE AN ACCOUNT/BILLING ISSUE

Please submit a ticket via our helpdesk so we can help you with any account or billing issues