Today at 11:50am AEDT there was a critical database error which meant that players couldn’t log into their game accounts.
We had to load a database back up to solve this issue. The back up is from 11:30am AEDT.
This means there was a downtime of close to 2 hours and if you were actively playing the game between 11:30 – 11:50am AEDT, then you will be missing 20 minutes of game progress.
Your accounts should load automatically from your cloud saves but if you have any issues please contact support here:
Compensation has been sent to everyone’s in game mail.
We are incredibly sorry this happened, thank you for your patience while we worked to resolve this issue.